At Shacklewell Florist, we place the utmost importance on delivering beautiful, vibrant, and freshly arranged flowers to homes and businesses across our local area. As a trusted neighbourhood Shacklewell florist, we proudly stand by our fresh flowers guarantee. Every bouquet and arrangement is carefully prepared and inspected to ensure it meets our high standards before leaving our studio. We are committed to providing only the freshest blooms so you and your loved ones can enjoy lasting beauty and fragrance.
Your satisfaction is our priority. In the unlikely event that your flowers arrive damaged or not in optimal condition, please contact us on the same day of delivery with a description and photo of the issue. This helps us swiftly resolve any problems and also improves our service for future customers. Our team assesses every report with care and urgency to determine the next steps for resolving your concern.
All our flowers are guaranteed to be fresh and beautiful for a minimum of five days from the delivery date, provided they are cared for according to the instructions supplied. We recommend trimming the stems and changing the water regularly to prolong the life of your bouquet. If you feel your flowers have not lasted as expected within this freshness window, let us know within five days of receipt, and we will gladly review your case.
Should your flowers arrive damaged or fail to meet our freshness promise, we offer two primary resolutions:
Most issues are resolved to our customers’ satisfaction with a replacement, as we believe you deserve the joy of fresh flowers. Refunds are processed promptly through the original payment method once eligibility is confirmed.
If you are unhappy with any aspect of your order, including service, timeliness, or product quality, please reach out to us as soon as possible. We encourage you to provide your order details and a clear description of your concern. Every complaint is investigated thoroughly and handled confidentially by our customer care team. Our goal is to achieve a fair resolution quickly, ensuring your continued trust in Shacklewell Florist.
We have been a reliable part of the Shacklewell community, delivering fresh flowers to both households and local businesses. Your feedback is valued and used to maintain and improve our high standard of service. Thank you for choosing us to be part of your special moments and everyday celebrations. Please rest assured that any issue you may encounter will be addressed professionally and compassionately by our team.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
