Welcome to Shacklewell Florist, the trusted provider of beautiful fresh flowers delivered across Shacklewell and surrounding areas. By placing an order through our website, you agree to comply with and be bound by the following Terms & Conditions, which govern your use of our online flower delivery services in Shacklewell. Please read these Terms & Conditions carefully before placing an order. These terms apply to all customers using our service, whether you are based in Shacklewell, nearby areas, or ordering on behalf of someone residing here.
2.1 Placing Your Order
Orders can be placed online through our website 24/7. Upon selecting your desired floral arrangements, please follow the prompts to enter delivery details and complete your purchase. Ensure all recipient information, including address and contact details, is accurate. Shacklewell Florist shall not be liable for failed deliveries due to incorrect or incomplete information.
2.2 Confirmation of Orders
Once you submit your order, you will receive an on-screen confirmation and an email summary of your order details. This acknowledgement does not constitute acceptance of your order. Acceptance and completion of the contract between you and Shacklewell Florist will occur when we send you a dispatch confirmation email, confirming your order has been processed and is ready for delivery.
2.3 Order Amendments
If you need to amend any aspect of your order—including delivery address, message card, or product selection—contact us as soon as possible after placing your order. We will make reasonable efforts to accommodate modifications made before the floral arrangement is prepared. Amendments cannot be guaranteed and will be at the discretion of Shacklewell Florist.
2.4 Delivery Area
We deliver throughout Shacklewell and the neighbouring districts. Please ensure at checkout that your address lies within our current delivery radius. For addresses outside this area, please contact us before placing your order so that we can advise on possible arrangements.
3.1 Accepted Payment Methods
Shacklewell Florist currently accepts payments via major debit and credit cards, as indicated at checkout. All payments must be completed in full at the time of ordering, and we reserve the right to decline an order if payment authorization fails.
3.2 Pricing
All prices shown on our website are inclusive of VAT (where applicable), but exclude delivery charges, which are specified at checkout before you confirm your purchase. Prices may be subject to change at any time due to fluctuations in flower supply, seasonal adjustments, or promotional offers. However, changes will not affect orders for which you have already received a dispatch confirmation.
3.3 Secure Transactions
Your online payment is processed via secure payment gateways for your protection. Shacklewell Florist does not store your card details on our servers, and robust security measures are implemented to safeguard your personal and transactional information.
4.1 Cancelling Your Order
If you wish to cancel your order, please contact us immediately. Orders can be cancelled and a full refund issued provided the cancellation request is received prior to the preparation or dispatch of your floral arrangement. We regret that cancellations received after preparation or dispatch cannot normally be refunded, as fresh flowers are perishable and cannot be resold.
4.2 Non-Delivery or Delivery Issues
In the unlikely event that your order is not delivered due to circumstances within our control, we will provide a full refund or redelivery at no extra charge. Please notify us of any delivery issues as soon as possible after your scheduled delivery date so that we can promptly investigate and resolve the matter.
4.3 Defective or Damaged Goods
We take great care to ensure your flowers arrive in pristine condition. Should you receive an order that is incorrect, damaged, or defective, please contact us within 24 hours of delivery with full details and, if possible, provide photographs as evidence of the issue. We will offer a suitable resolution, such as a replacement or partial/full refund according to the circumstances.
4.4 Refunds Procedure
Refunds will be credited by the original payment method within 7-10 working days, following approval of your request. Please note that actual timescales may depend on your card issuer.
5.1 Quality and Substitutions
While we strive to replicate product images shown on our website, natural seasonal variations may affect the availability, colour, or size of certain flowers. Where necessary, Shacklewell Florist reserves the right to substitute stems of equal or greater value to ensure your order is delivered on time and to a comparable standard. Such substitutions will not affect the overall style, arrangement, or value of your bouquet.
5.2 Delivery Timelines
We aim to deliver orders on your chosen delivery date; however, at busy times or in cases of events beyond our control (including adverse weather, road closures, or unforeseen supply interruptions), delays may occasionally occur. While we will endeavour to notify you of any changes to your expected delivery, Shacklewell Florist cannot accept liability for late deliveries outside our reasonable control.
5.3 Limit of Liability
Shacklewell Florist’s total liability for any claim in respect of goods supplied (howsoever arising) shall not exceed the price paid for the relevant product. We shall not be liable for any consequential, indirect, or economic loss, including but not limited to missed occasions, loss of enjoyment, or business interruption, resulting from the use of our services or products.
5.4 Force Majeure
We shall have no liability for any delay or failure to deliver goods or provide services arising from events beyond our reasonable control (force majeure), including but not limited to acts of God, war, strikes, lockouts, floods, fire, national emergencies, supplier delays, or government actions.
6.1 Accurate Information
It is your responsibility to provide accurate delivery and contact details when placing your order. Shacklewell Florist cannot be held responsible for failed deliveries or delays caused by incomplete or inaccurate customer information.
6.2 Recipient Availability
If no one is available at the delivery address, our driver may, where possible, leave the flowers with a neighbour or in a safe place and will leave a delivery note for the recipient. If this is not possible, the flowers will be returned to our shop and a further delivery will be attempted after contacting you. Additional charges may apply for redelivery in certain circumstances.
7.1 Images and Descriptions
All product photographs and descriptions are for illustration purposes only and intended to provide an approximate representation of the final arrangement. While we make every effort to display accurate images and details, actual products may vary due to the natural differences in flowers and foliage, or the availability of certain stems at particular times.
7.2 Allergies and Care
Some flowers and foliage may cause allergic reactions in sensitive individuals. Please specify any known allergies or sensitivities when placing your order. We provide basic care instructions with each bouquet; it is your/recipient’s responsibility to ensure proper aftercare.
The content of the Shacklewell Florist website—including text, graphics, product images, and design—is the property of Shacklewell Florist or its licensors. Any unauthorised use, replication, or transmission of content is strictly prohibited.
These Terms & Conditions—and any disputes or claims arising from or in connection with them or your use of the Shacklewell Florist website—are governed by the laws of England and Wales. Any dispute relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found by a court to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or severed if necessary. The remaining provisions shall remain in full force and effect.
We may update or amend these Terms & Conditions from time to time. The version published on our website at the time of your order will apply to that transaction. We recommend you review these terms each time you make a purchase through Shacklewell Florist.
Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or any liability which cannot be excluded or limited under applicable law.
If you have any questions or concerns about our Terms & Conditions or require clarification regarding your order, please use the contact form on our website. Our customer service team will assist you promptly.
These Terms & Conditions apply to all customers making online flower orders for delivery in Shacklewell and the surrounding areas.
By proceeding with an order on the Shacklewell Florist website, you acknowledge and agree to be bound by these Terms & Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Shacklewell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Shacklewell.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
